To contact Wicho and Charlie's, the experienced Acatenango Volcanic guides and tour operators in Antigua, Guatemala, you can use the following channels
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Join us on an amazing hiking adventure to two of Guatemala's most awe-inspiring volcanoes: the Acatenango and Fuego. We will trek through lush forests, navigate steep slopes, and climb to incredible views of both volcanoes. This is an experience you won't want to miss!
Only if requested refund will be issued in different values based on the time requested (prior to the tour start time 6:30 a.m.).
72h or before, a 90% refund will be issued
48h to 72h a 40% refund will be issued
48hrs prior your tour stars (6:30am), after this time we do not grant refunds or date change,
before this timeframe, date change will be done without any penalization.
Business Hours: 7am to 3pm.
Cancellations must be made based on:
72h or before, a 90% refund will be issued
48h to 72h a 40% refund will be issued
Cancellations made within 48 hours of the scheduled hike are non-refundable.
In the event of adverse weather conditions that necessitate the cancellation of the tour while on the hike: Participants will need to walk back with the group to ensure safety, carrying their own backpacks.
No refunds will be issued in such cases due to the unpredictability of weather conditions and for the safety of all participants.
Refunds will not be issued for volcanic eruptions or related activities such as ashfall, lava flow, landslides, wildfires or seismic events affecting safety once the tour has commenced. Rescheduling or refunds may be requested at least 24 hours before the tour starts.
If local or national authorities issue advisories or evacuation orders that result in cancellation prior to the start of the tour, a refund or rescheduling will be offered.
